The Clean Co. is an owner-operated cleaning business in Albany, Western Australia. Your privacy matters: this policy explains, in plain language, what we collect and what we do with it.
1. What information we collect
When you send an enquiry through this website, we collect the details you choose to share: your name, email address, phone number, the service you're interested in, your property address or suburb, property details (bedrooms and bathrooms), your preferred date, whether the clean is one-off or recurring, any notes you add, and any photos you choose to attach. When you book, your booking details are collected by our booking provider, Timely. We only ask for the information reasonably needed to respond to your enquiry or provide your clean.
2. Why we collect it
We use your information to respond to enquiries, prepare quotes, provide and manage cleaning services, communicate about bookings, and keep basic business records. We don't sell your information or use it for unrelated marketing.
3. How your enquiry is handled
Enquiry form submissions are sent to our business email address (thecleanco.clc@gmail.com) so we can respond to you, and a copy is stored securely so nothing is lost. Photos you attach are stored securely and used only to understand and quote your job.
4. Third-party providers
Bookings are processed by Timely (gettimely.com), which handles your booking details and any payment information under its own privacy policy and terms. This website is hosted on Emergent's platform, and enquiry emails are delivered through Emergent's managed email service. Website hosting and delivery providers process information only as needed to operate the site. [PLACEHOLDER — confirm the wording of Timely's privacy reference and link before publication.]
5. Security and retention
We take reasonable steps to keep your information secure, including secure (HTTPS) transmission and restricted access. We keep enquiry information only for as long as it's reasonably needed for your enquiry, our records and any legal requirements, then delete it. [PLACEHOLDER — confirm retention period the owner is comfortable committing to.]
6. Access, correction and deletion
You can ask us at any time to access, correct or delete the personal information we hold about you — including any photos you've sent — by emailing thecleanco.clc@gmail.com or calling 0408 164 149.
7. Changes to this policy
If this policy changes, the updated version will be published on this page. This policy was last updated in 2026. [PLACEHOLDER — set the actual publication date at launch.]
